At ZEXBI, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, https://zexbi.com, place an order, create an account, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Our website is operated by ZEXBI.

Website: https://zexbi.com

ZEXBI is an online clothing and lifestyle brand serving customers in Bangladesh.

If you have questions about this Privacy Policy or how we handle your information, you can contact us through our official contact channels available on our website.

2. Information We Collect

We may collect information that you provide directly to us when you:

  • Create an account

  • Place an order

  • Complete a checkout form

  • Contact our customer support

  • Subscribe to promotional communications

  • Submit a review or feedback

  • Participate in a promotion or campaign

Depending on how you interact with ZEXBI, the information we may collect includes:

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Billing information

  • Order details

  • Product preferences

  • Customer messages and support requests

  • Information you voluntarily provide to us

We only request information that is reasonably necessary to provide our services and process your orders.

3. Payment Information

When you place an order, payments may be processed through third-party payment providers or financial service providers.

ZEXBI does not intentionally store complete payment card details such as your full card number, CVV, or PIN on our website.

Payment information may be processed directly by the relevant payment provider according to its own privacy and security policies.

For Cash on Delivery orders, we may collect the information necessary to confirm and deliver your order.

4. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm your order and delivery details

  • Contact you regarding your order

  • Provide customer support

  • Process exchanges, refunds, and returns

  • Maintain and manage your account

  • Improve our website, products, and services

  • Prevent fraudulent or unauthorized activity

  • Respond to customer inquiries

  • Send important service-related notifications

  • Send promotional offers or marketing communications where permitted

  • Understand customer preferences and website usage

  • Maintain website security and functionality

  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business operations without a reasonable basis or, where required, your consent.

5. Order & Delivery Information

To deliver your order, we may need to share relevant information with delivery partners or logistics providers.

This may include:

  • Customer name

  • Phone number

  • Delivery address

  • Order information

  • Delivery instructions

We only share information reasonably necessary to complete the delivery or related service.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device that can help a website remember certain information.

We may use cookies to:

  • Keep products in your shopping cart

  • Maintain login or account sessions

  • Remember website preferences

  • Improve website performance

  • Understand how visitors use our website

  • Improve our products and services

  • Support website security

  • Provide relevant marketing or promotional functionality where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping cart or account-related features.

7. Website Analytics

We may use analytics tools to understand how visitors interact with our website.

These tools may collect information such as:

  • Pages visited

  • Time spent on pages

  • Device type

  • Browser type

  • General geographic information

  • Referral source

  • Website interactions

This information helps us understand website performance and improve the customer experience.

Analytics providers may process information according to their own privacy policies.

8. Marketing & Communications

If you choose to receive promotional communications from ZEXBI, we may use your contact information to send you information about:

  • New collections

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Campaigns

  • Other ZEXBI updates

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still contact you regarding important transactional matters such as orders, payments, delivery, returns, refunds, or account security.

9. Reviews, Comments & User Content

If you submit a product review, comment, photograph, or other content to our website, information you choose to make public may be visible to other visitors.

Please avoid submitting sensitive personal information in publicly visible reviews or comments.

We may moderate or remove content that violates our website policies or applicable rules.

10. Images & Media

If you upload images to our website, please avoid uploading images containing sensitive personal information or embedded location data unless you intend to share that information.

You are responsible for ensuring that you have the necessary rights and permissions to upload images or other content that you submit to ZEXBI.

11. Embedded Content From Other Websites

Our website may contain embedded content or links from third-party services, such as videos, images, social media content, payment services, analytics tools, or other external platforms.

Third-party websites and services may collect information about you, use cookies, or process your interaction with their content according to their own privacy policies.

ZEXBI does not control the privacy practices of third-party websites.

We recommend reviewing the privacy policies of any third-party service you use through our website.

12. Who We Share Your Data With

We may share necessary information with trusted third parties when required to operate our business and provide services to you.

These may include:

  • Delivery and courier companies

  • Payment processors and financial service providers

  • Website hosting and technical service providers

  • Website analytics providers

  • Security and fraud-prevention services

  • Customer support or communication services

  • Marketing service providers, where applicable

  • Professional advisers or authorities where legally required

We do not sell your personal information as a product or commodity.

Third parties receive only the information reasonably necessary for the relevant service or purpose, where applicable.

13. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, we may retain:

  • Order information for business and record-keeping purposes

  • Customer support communications for resolving issues and maintaining service records

  • Account information while your account remains active

  • Certain transaction records where required for legal, accounting, tax, fraud-prevention, or security purposes

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

15. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include the ability to:

  • Request information about the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request an export or copy of information you have provided to us

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

Some information may need to be retained where we have a legitimate business, legal, security, accounting, or regulatory reason to do so.

To make a privacy-related request, please contact ZEXBI through our official contact channels.

16. Children’s Privacy

ZEXBI’s website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

17. Fraud Prevention & Security

We may use information associated with orders, accounts, devices, transactions, and website activity to detect, investigate, and prevent:

  • Fraudulent orders

  • Payment abuse

  • Fake or unauthorized accounts

  • Misuse of promotions

  • Attempts to compromise website security

  • Other unauthorized or unlawful activities

We may share relevant information with payment providers, delivery partners, security services, or appropriate authorities when reasonably necessary to investigate or prevent such activities.

18. Changes to This Privacy Policy

ZEXBI may update this Privacy Policy from time to time to reflect changes to our services, website functionality, technology, business practices, or applicable requirements.

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

19. Where Your Data May Be Processed

Depending on the services we use, your information may be processed or stored by third-party service providers in Bangladesh or other countries.

Where third-party services are used, those providers may process information according to their own terms and privacy policies.

We take reasonable steps to work with service providers that maintain appropriate security and privacy practices.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact ZEXBI through our official website.

ZEXBI
Website: https://zexbi.com

We will review privacy-related requests and respond within a reasonable period, subject to applicable requirements and the nature of the request.